Our Commitment

Our Commitment to Customer Satisfaction

In 1974 Ralph’s Pump & Well was founded in Monroe, WA to provide well and water pump services to our customers with a commitment to the Golden Rule: “Treat others as you would want to be treated.”  For over 45 years, this commitment has never wavered, and we are proud of the reputation we have cultivated in Seattle and throughout Snohomish and North King counties for our dedication to quality customer service and expert care of well, water, and water pump systems. We offer our clients 100% customer satisfaction and won’t leave the job site until we’ve delivered

Our Commitment to Professionalism

In addition to our commitment to customer service, we are also committed to a high degree of professionalism; our team is composed of expert, licensed technicians who each have over 20 years experience in the well drilling field. Our teams are constantly being updated on the newest and best methods and equipment as new technology emerges. As a result, we are not only skilled, but consider ourselves experts, with expertise that is second to none.  As owner Dave Baerg puts it, “90% of the skill is the last 10% of the job.”

Our professional expertise extends to our customer service.  We will arrive at the job site dressed professionally and will clearly and honestly communicate with you about your water system, pump system, or filtration unit; our goal is your peace of mind.

Our Commitment to Fair Pricing

When it comes to servicing your well or water system, whether residential and commercial, there’s no getting around the fact that this field is highly specialized.  As a result, some clients and customers can experience sticker shock when it comes to the cost associated with drilling, servicing, testing, and maintaining your water system.  It can be daunting to deal with the issues associated with water pumps, water filtration systems, or other well issues.  However, Ralph’s Pump & Well is committed to pricing that is fair and reasonable when it comes to our services.  We will always provide you with a written quote before performing any work, and even offer payment plans for those clients who may be unprepared for the costs of a water well emergency.

There’s no doubt that when it comes to your water and water system’s safety and quality, there’s no substitute for the best care.  At Ralph’s Pump and Well, we are committed to customer service and satisfaction, so that you’re satisfied with the work you receive, at a price that is fair and reasonable.