Privacy Policy

Ralph’s Pump & Well (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Service address
  • Details about your service request

Information Collected Automatically

When you visit our website, we or our third-party service providers may automatically collect certain information, including:

  • IP address
  • Browser and device information
  • Pages visited and time spent
  • Referring website
  • Interaction with advertisements

This information may be collected through cookies, pixels, tags, and similar tracking technologies.

2. How We Use Information

We use collected information to:

  • Respond to inquiries
  • Schedule services and provide estimates
  • Communicate regarding services
  • Improve website performance
  • Analyze marketing effectiveness
  • Deliver relevant advertisements

We do not use your personal information for purposes unrelated to our business operations.

3. Google Ads, Analytics & Remarketing

We use third-party services including:

  • Google Analytics
  • Google Ads
  • Google Conversion Tracking
  • Google Remarketing

These services use cookies and tracking technologies to:

  • Analyze website usage
  • Measure advertising performance
  • Display ads to users who have previously visited our website
  • Deliver ads based on prior interactions

Google may use collected data to personalize ads within its advertising network.

You can review how Google uses information here: https://policies.google.com/technologies/partner-sites

You can opt out of personalized advertising by visiting: https://adssettings.google.com

You may also install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Operate and improve the website
  • Analyze traffic and user behavior
  • Support advertising and remarketing

You may disable cookies through your browser settings. Disabling cookies may impact website functionality.

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers strictly for business purposes, including:

  • Website hosting
  • Analytics services
  • Advertising platforms
  • Marketing support

These providers may process information on our behalf and are contractually required to use data only for authorized business purposes.

6. Washington Privacy Rights

If you are a resident of Washington State, you may request:

  • Access to personal information we have about you
  • Correction of inaccurate information
  • Deletion of your personal information (subject to legal exceptions)

To submit a privacy request, contact us using the information below.

We will not discriminate against you for exercising your privacy rights.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission is completely secure.

8. Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements