Privacy Policy

Ralph’s Pump & Well (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us.

1. Information We Collect

Information You Provide

We may collect personal information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address
  • Service address
  • Details about your service request

Information Collected Automatically

When you visit our website, we or our third-party service providers may automatically collect certain information, including:

  • IP address
  • Browser and device information
  • Pages visited and time spent
  • Referring website
  • Interaction with advertisements

This information may be collected through cookies, pixels, tags, and similar tracking technologies.

2. How We Use Information

We use collected information to:

  • Respond to inquiries
  • Schedule services and provide estimates
  • Communicate regarding services
  • Improve website performance
  • Analyze marketing effectiveness
  • Deliver relevant advertisements

We do not use your personal information for purposes unrelated to our business operations.

3. Google Ads, Analytics & Remarketing

We use third-party services including:

  • Google Analytics
  • Google Ads
  • Google Conversion Tracking
  • Google Remarketing

These services use cookies and tracking technologies to:

  • Analyze website usage
  • Measure advertising performance
  • Display ads to users who have previously visited our website
  • Deliver ads based on prior interactions

Google may use collected data to personalize ads within its advertising network.

You can review how Google uses information here: https://policies.google.com/technologies/partner-sites

You can opt out of personalized advertising by visiting: https://adssettings.google.com

You may also install the Google Analytics Opt-out Browser Add-on: https://tools.google.com/dlpage/gaoptout

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Operate and improve the website
  • Analyze traffic and user behavior
  • Support advertising and remarketing

You may disable cookies through your browser settings. Disabling cookies may impact website functionality.

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted third-party service providers strictly for business purposes, including:

  • Website hosting
  • Analytics services
  • Advertising platforms
  • Marketing support

These providers may process information on our behalf and are contractually required to use data only for authorized business purposes.

6. Washington Privacy Rights

If you are a resident of Washington State, you may request:

  • Access to personal information we have about you
  • Correction of inaccurate information
  • Deletion of your personal information (subject to legal exceptions)

To submit a privacy request, contact us using the information below.

We will not discriminate against you for exercising your privacy rights.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no internet transmission is completely secure.

8. Data Retention

We retain personal information only as long as reasonably necessary to:

  • Provide services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce agreements

9. SMS Communications and Mobile Information

RALPHS PUMP & WELL SERVICE INC (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and protect your information when you visit our website, https://www.ralphspump.com/ (“Website”), or interact with us in any other manner.

Information We Collect

We may collect the following types of information from you:

  • Personal Information: When you contact us through our Website, phone, or email, or request our services, we may collect personal information that you provide, including your full name, phone number, email address, service address, and account details.
  • Automatically Collected Information: When you visit our Website, we may automatically collect certain information about your device and usage, including IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect for the following purposes:

  • To Communicate with You: We use your contact information to send appointment reminders, service dispatch updates, follow-up messages, billing inquiries, and handle customer service requests.
  • Marketing and Promotional Communications: With your consent, we may use your information to send you service updates, maintenance reminders, or promotional communications via email, phone, or text message. You can opt out of receiving these communications at any time.
  • Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal obligations.

Consent to Receive Text Messages

You are not required to consent to receiving text messages from RALPHS PUMP & WELL SERVICE INC. By providing your phone number and opting in, you consent to receive text messages from RALPHS PUMP & WELL SERVICE INC regarding appointment reminders, follow-up messages, and billing inquiries. Message and data rates may apply. You can opt out of receiving text messages at any time by replying “STOP” to any text message you receive from us. Please note that opting out may limit our ability to communicate with you efficiently regarding scheduled service visits or critical billing updates.

Information Sharing and Disclosure

We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or mobile phone number to any third party or affiliate for marketing or promotional purposes. We may share your information in the following circumstances:

  • Service Providers: We may share your information with software platforms, scheduling vendors, or IT service providers who perform operations on our behalf. These service providers are contractually obligated to protect your information and use it only for services they provide.
  • Legal Requirements: We may disclose your information if required by law, regulation, or legal process.

Data Security

We implement administrative, physical, and technical security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction.

Your Rights and Choices

  • Opting Out: You may opt out of receiving marketing or promotional communications from us by following the opt-out instructions provided or contacting us directly. If you opt out, we may still send you non-promotional communications related to active service requests or ongoing business interactions.
  • Access and Update Information: You have the right to access, update, or correct your personal information by contacting us directly.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

RALPHS PUMP & WELL SERVICE INC
Phone: 360-568-7876
Email: office@ralphspump.com
Website: https://www.ralphspump.com/